Support

To download the latest software and firmware installers for the V4HD, click the "V4HD software downloads" button below.

V4HD Software Downloads

Contacting tech support

To contact a technician, click the "Contact Tech Support Now" button below.

Contact Tech Support Now

You can also reach technical support via phone or fax:

  • Phone: 617.576.2760
    (9AM - 6PM EST, Monday-Friday)
  • Fax: 617.354.3068
    (24 hours a day, 7 days a week, with response during normal business hours)

Using online support

For brief instructions on how our web-based support works, click here.

MOTU Customer Service

MOTU Customer Service handles inquiries regarding registration, online support access, upgrades, and other requests unrelated to technical support.

  • Phone: 617.576.2760
    (9AM - 6PM EST, Monday-Friday)
  • Fax: 617.576.3609
    (24 hours a day, 7 days a week, with response during normal business hours)
  • E-mail: customerservice@motu.com
    Please do not send technical support requests to this email address as such requests will delay overall Customer Service email turnaround.